Payment Policy for Elite Gold Gems
Effective Date: February 11, 2025
At Elite Gold Gems, we want to ensure that your shopping experience is as convenient and secure as possible. This Payment Policy outlines the payment methods we accept, as well as the terms related to processing payments for orders on our website.
1. Accepted Payment Methods
We accept the following payment methods for online purchases:
- Credit and Debit Cards: Visa, MasterCard, American Express, Discover.
- PayPal: A secure and widely accepted method of payment.
- Other Secure Payment Methods: We may offer additional secure payment options, which will be displayed at checkout.
2. Payment Processing
All payments are processed through secure, encrypted gateways to ensure the safety of your personal and payment information. When you make a payment, we verify the details and complete the transaction through our payment processor.
Please ensure that the payment information you provide is accurate, including your credit/debit card details, billing address, and other required information.
3. Payment Authorization
By submitting your order, you authorize Elite Gold Gems to charge your selected payment method for the total amount of your purchase, including taxes, shipping, and any additional fees that may apply.
If your payment is authorized, we will proceed with processing and shipping your order. In the case that payment authorization is declined or we encounter issues processing the payment, we will notify you and may request an alternative payment method.
4. Pricing and Charges
All prices displayed on our website are in U.S. dollars and include applicable taxes, unless otherwise stated. Shipping charges are calculated separately and are displayed during the checkout process.
Please note that product prices are subject to change. If a price changes after you have completed your order, the price at the time of purchase will apply to your transaction.
5. Currency
All payments are processed in U.S. dollars (USD). If your credit card is issued in a different currency, your bank or payment provider may convert the charge into your local currency. Any additional fees related to currency conversion will be determined by your bank or payment provider.
6. Payment Security
We take the security of your personal and payment information seriously. Our website uses secure encryption technology (SSL) to protect sensitive data during the transaction process. We do not store your payment information on our servers, and all payments are processed through trusted third-party payment providers.
For added security, we may use fraud prevention tools to verify and monitor transactions for suspicious activity.
7. Billing Address
When making a purchase, you must provide a billing address that matches the address associated with your payment method. This helps us to verify the authenticity of the transaction and prevent fraud.
If there is a mismatch in the billing address or if your payment fails authorization, we may contact you to resolve the issue before processing your order.
8. Payment Confirmation
Once your payment has been successfully processed, you will receive an email confirmation with details of your order, including the items purchased, shipping information, and an estimated delivery date.
Please keep this confirmation email for your records.
9. Payment Issues
If you experience any issues with your payment, such as a declined transaction, an incorrect charge, or difficulty with your payment method, please contact us immediately at info@elitegoldgems.com or call us at 229-834-6695. We will work with you to resolve the issue as quickly as possible.
10. Cancellations and Refunds
If you need to cancel or modify your order, please contact us as soon as possible. If your order has already been processed or shipped, we may not be able to cancel it, but you can refer to our Refund and Returns Policy to initiate a return.
Refunds for canceled orders will be issued back to the original payment method, typically within 5-10 business days.
11. Taxes and Fees
We collect sales tax on orders delivered within certain states in the United States. The applicable tax will be calculated and included during checkout.
Please note that customs duties and import taxes for international orders are the responsibility of the customer and are not included in the price or shipping charges.
12. Changes to the Payment Policy
Elite Gold Gems reserves the right to update or modify this Payment Policy at any time. All changes will be posted on this page, and the updated policy will be effective immediately. We encourage you to review this page periodically to stay informed about any updates.
13. Contact Us
If you have any questions or concerns regarding our Payment Policy, please contact us:
Elite Gold Gems
323 Locust Street
Valdosta, Georgia, United States
Phone: 229-834-6695
Email: info@elitegoldgems.com
Website: elitegoldgems.com
