Refund and Returns Policy for Elite Gold Gems

Effective Date: February 11, 2025

At Elite Gold Gems, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward refund and returns process. Please read our policy below for detailed information on how to handle returns and refunds.

1. General Returns Policy

We accept returns on most items within 30 days from the date of purchase. To be eligible for a return, the following conditions must be met:

  • The item must be unused, in its original condition, and in the original packaging.
  • The item must be accompanied by the original receipt or proof of purchase.
  • Certain items, such as custom or special order products, are non-returnable and are excluded from this policy. These items will be clearly marked on our website or during the checkout process.

2. How to Return an Item

To initiate a return, please follow these steps:

  1. Contact Us: Email us at info@elitegoldgems.com or call us at 229-834-6695 to request a return authorization. Please provide your order number, the item(s) you wish to return, and the reason for the return.

  2. Return Instructions: Once we receive your return request, we will provide you with detailed instructions on how to return the item, including the return address and any necessary forms.

  3. Ship the Item: Carefully package the item(s) you wish to return, ensuring it is in its original condition. We recommend using a trackable shipping service or purchasing shipping insurance for returns over $75, as we are not responsible for lost or damaged items during return shipping.

3. Refund Process

Once we receive and inspect the returned item(s), we will notify you via email about the status of your refund. If your return is approved, we will process your refund to the original method of payment. Refunds typically take 5-10 business days to be reflected in your account, depending on your payment provider.

Please note:

  • Shipping fees are non-refundable.
  • If you receive an item that is damaged or defective, please contact us immediately, and we will arrange for a full refund or replacement.

4. Exchanges

If you would like to exchange an item for a different size, color, or product, we recommend initiating a return for a refund and placing a new order. Please contact us for assistance with your exchange if you need further guidance.

5. Non-Returnable Items

The following items are not eligible for returns or refunds:

  • Custom or personalized products.
  • Sale or clearance items.
  • Gift cards.
  • Products damaged through misuse or improper care.

6. Damaged or Defective Items

If you receive an item that is defective or damaged, please contact us within 7 days of receiving the product. We will provide you with a return shipping label and offer a refund, replacement, or store credit based on your preference.

7. Shipping Costs

The customer is responsible for the return shipping costs unless the item is defective, damaged, or incorrectly shipped. If you are requesting a refund for a damaged or defective item, we will cover the return shipping costs.

8. Contact Us

If you have any questions or need further assistance regarding our Refund and Returns Policy, please contact us:

Elite Gold Gems
323 Locust Street
Valdosta, Georgia, United States
Phone: 229-834-6695
Email: info@elitegoldgems.com
Website: elitegoldgems.com