Sales Policy for Elite Gold Gems
Effective Date: February 11, 2025
At Elite Gold Gems, we strive to provide our customers with the best shopping experience. This Sales Policy outlines the terms and conditions related to the sale of products on our website. By making a purchase with us, you agree to the following terms:
1. Product Availability
We make every effort to ensure that all products listed on our website are in stock and available for sale. However, availability is subject to change, and we cannot guarantee that every item will be in stock at the time of purchase. In the event that a product is out of stock after an order is placed, we will notify you promptly and offer you the option to:
- Wait for the product to become available.
- Choose an alternative product.
- Cancel the order and receive a full refund.
2. Pricing and Payment
All prices listed on our website are in U.S. dollars and include applicable taxes unless otherwise stated. Prices are subject to change without notice, but any price changes will not affect orders that have already been processed.
We accept the following payment methods:
- Credit and debit cards (Visa, MasterCard, American Express, Discover)
- PayPal
- Other secure payment methods as offered on our website
Your payment will be processed at the time of purchase. By submitting your payment information, you authorize us to charge the amount indicated for the items in your order, including taxes, shipping, and any other applicable fees.
3. Order Confirmation
Once you place an order, you will receive an email confirmation that includes your order details. This email confirms that we have received your order but does not guarantee that the items are in stock or that the order will be processed.
A final confirmation email will be sent once your order has been shipped. At this point, the sale is considered complete.
4. Shipping and Delivery
We offer shipping within the United States. We strive to process and ship all orders within 2-3 business days of receiving the order, unless the item is on backorder. Shipping times may vary depending on your location and the shipping method selected at checkout.
Shipping fees are calculated based on the weight of the items in your order and the delivery destination. You will be provided with a shipping cost estimate before you complete your purchase.
Once an order has been shipped, you will receive a tracking number via email to track your shipment.
5. Returns and Exchanges
Our Returns and Refund Policy outlines the process for returning items or requesting exchanges. Please refer to that policy for detailed instructions on how to handle returns or exchanges, including eligibility requirements.
6. Order Cancellations
Orders may be canceled if they have not yet been processed or shipped. To request a cancellation, please contact us as soon as possible at info@elitegoldgems.com or call us at 229-834-6695. Once an order is shipped, it cannot be canceled, but you may follow our Returns and Refund Policy to return the items.
7. Promotions and Discounts
From time to time, we may offer promotions, discounts, or special offers. These offers are subject to specific terms and conditions, which will be stated in the promotion details. Promotions and discounts cannot be applied retroactively to orders that have already been processed.
8. Customer Responsibility
By purchasing from Elite Gold Gems, you confirm that:
- You are legally able to enter into a contract.
- The information you provide (such as name, address, and payment details) is accurate and complete.
- You are responsible for the accuracy of the order details, including shipping address and contact information.
If you provide incorrect information, we are not liable for any delays or issues caused by inaccurate or incomplete details.
9. Limitation of Liability
Elite Gold Gems is not liable for any damages, losses, or expenses incurred as a result of purchasing or using our products, except as required by law. We are not responsible for any indirect, incidental, or consequential damages that may arise from the sale or use of our products.
10. Changes to This Sales Policy
We reserve the right to update or modify this Sales Policy at any time. Any changes will be posted on our website, and the updated policy will be effective immediately. Please review this policy periodically to stay informed about any changes.
11. Contact Us
If you have any questions about this Sales Policy or need further assistance, please contact us:
Elite Gold Gems
323 Locust Street
Valdosta, Georgia, United States
Phone: 229-834-6695
Email: info@elitegoldgems.com
Website: elitegoldgems.com
