Shipping Policy for Elite Gold Gems
Effective Date: February 11, 2025
At Elite Gold Gems, we strive to provide timely and reliable shipping services for our customers. This Shipping Policy outlines the terms and conditions regarding the shipping of products purchased through our website. Please review the information below for details on shipping options, fees, and delivery times.
1. Shipping Methods and Carriers
We offer various shipping methods to meet your needs. Orders are shipped via trusted carriers including:
- USPS (United States Postal Service)
- UPS (United Parcel Service)
- FedEx
Shipping carriers and methods available will depend on the delivery address and the size/weight of your order.
2. Processing Time
All orders are processed within 2-3 business days of being placed. Orders placed after 3:00 PM EST or on weekends and holidays will be processed the next business day.
If there are any delays in processing your order, we will notify you as soon as possible.
3. Shipping Fees
Shipping fees are calculated based on the weight of the items in your order and the delivery location. The exact shipping costs will be displayed during the checkout process, allowing you to review the total cost before completing your purchase.
We may offer free shipping promotions from time to time, which will be clearly advertised on our website.
4. Delivery Times
Estimated delivery times vary based on your location, the shipping method selected, and the shipping carrier. Generally, the following delivery times apply:
- Standard Shipping: 5-7 business days (USPS, UPS, or FedEx)
- Expedited Shipping: 2-3 business days (depending on the carrier)
- Overnight Shipping: Next business day (available for select areas)
Please note that delivery times are estimates, and we cannot guarantee exact delivery dates, as shipping carriers may experience delays due to unforeseen circumstances such as weather or high demand.
5. Order Tracking
Once your order has shipped, you will receive a tracking number via email. You can use this tracking number to check the status of your shipment on the carrier’s website. Please allow up to 24 hours for the tracking information to be updated.
6. International Shipping
Currently, we offer shipping within the United States only. We do not ship internationally at this time. If you are located outside the United States and are interested in purchasing from Elite Gold Gems, we recommend using a third-party shipping service to forward your order.
7. Shipping Restrictions
Certain products may be subject to shipping restrictions due to their size, weight, or nature. If any items in your order cannot be shipped due to restrictions, we will contact you directly to inform you and provide options, such as substituting or canceling those items.
8. Address Accuracy
Please ensure that the shipping address you provide is accurate and complete. We are not responsible for delays or misdeliveries due to incorrect or incomplete address information. If there is an issue with your shipping address, please contact us immediately to correct it before your order is shipped.
9. Lost or Damaged Shipments
If your order is lost or damaged during transit, please contact us immediately at info@elitegoldgems.com or call 229-834-6695. We will work with the shipping carrier to resolve the issue and provide a solution, such as sending a replacement item or issuing a refund if necessary.
10. Signature Requirement
For orders over a certain value, we may require a signature upon delivery to ensure the safe arrival of your products. If you are unavailable to sign for your package, the carrier may leave a delivery notice with instructions on how to reschedule delivery or pick up your package from a nearby location.
11. Shipping Delays
While we strive to meet our estimated delivery times, please be aware that shipping carriers may experience delays beyond our control, especially during peak seasons or due to weather events. We are not responsible for delays caused by the shipping carrier, but we will do our best to assist you in tracking your package and resolving any issues.
12. Contact Us
If you have any questions about our Shipping Policy, or need assistance with your order, please contact us:
Elite Gold Gems
323 Locust Street
Valdosta, Georgia, United States
Phone: 229-834-6695
Email: info@elitegoldgems.com
Website: elitegoldgems.com
